AHMADU, Jumai; OBOYI, Naomi. Customer Service Charters and Citizen Satisfaction in Public Institutions: Assessing Service Delivery Reforms in Developing Countries. International Journal of Recent Advances in Science and Technology, [S. l.], v. 9, n. 04, p. 9–22, 2022. DOI: 10.30750/ijarst.090402. Disponível em: https://ijrast.in/index.php/ijrast/article/view/130. Acesso em: 21 oct. 2026.